Tuesday, November 28, 2017

28 Days of Poor Service so I signed up with Windstream

This is a work in progress and will be updated as time permits.

I left Comcast (see:  https://comcastgeorgia.blogspot.com/) and went to Dish.  Now Dish does not have it's own Internet and you have to go with another firm.

The promotion I went with had Dish partnered with Hughesnet.com so I just signed up with them on Nov. 1st, 2017.  Big mistake!

I will fill you in later on this, but in summary over 28 days I had vastly fluctuating download and upload speeds.  I kept pretty much up on it by using and recording the speeds on their own speed meters.  

Here is what I was getting:


HUGHES NET SPEED TEST RESULTS
  
  11-5-17  
5.11 mbps download  0.82 upload

  11-6-17
3.22  -  0.75

  11-7-17
22.03  -  1.51
0.25    -  2.05

  11-8-17
8:53 a.m.  19.08  -  2.98
9:00 a.m.  16.70 -  2.41
9:45 a.m.    7.10  -  2.64
12:21 p.m.  2.61 - 2.64
6:13 p.m.   1.27  -  1.52
7:33 p.m.   0.63  -  0.92
9:53 p.m.   1.87  -  1.48

  11-9-17
12:20 a.m.  2.91  -  2.44
1:51  a.m.  32.51  -  2.17        (weather radar did not come up)
8:14 a.m.   33.71  -  2.70
1:19 p.m.  25.08  -  0.75
3:47 p.m.  18.91  -  2.37
5:34 p.m   13.12  -  2.36
7:42 p.m.  2.52  -  2.48
11:21 p.m 1.35  -  2.20

  11-10-17
12:40 a.m.  9.15  -  2.53
9:30 a.m.  18.78  -  2.44
1:53 a.m.  23.44  -  2.16
3:52 p.m.  19.95  -  2.49

  11-15-17
11:55 a.m.  16.60  -  3.21
22.45 p.m.  22.45  -  3.12

  11/17/17
4:50 p.m.  3.84  -  2.63

  11-19-17
6:12 p.m.  1.86  -  2.57

  11-20-17
3:40 p.m.  5.19  -  2.61

  11-21-17
1:37 a.m.  41.53  -  1.27
10:22 a.m.  0.94  -  2.81
1:42 p.m.  12.96  -  2.81
1:49 p.m.   1.97  -  2.95
2:25 p.m.  44.90  - 3.00
3:01 p.m.  43.64  -  1.83
6:46 p.m.  3.77  -  0.74
10:34 p.m  1.26  -  2.73

  11-22-17
12:54 a.m.  44.10  -  2.89
12:04 a.m.  25.81  -  2.79
12:40 p.m.  44.00  -  2.87
3:15  p.m.   43.51  -  2.66

  11-23-17
8:55 p.m.   8.43  -  0.02
11:26 p.m  9.56  -  0.12

  11-24-17
2:18 a.m.  40.25  -  1.51
11:55 a.m 10.01  -  1.09
7:24 p.m.  42.41  -  1.33

  11-25-17
2:20 a.m.  1.96  -  2.63
8:18 p.m.  0.59  -  0.73

  11-26-17
1:07 a.m.  0.41  -  1.99
12:18 pm  1.35  -  1.50

  11-27-17
3:12 p.m.  1.33  -  1.59
11:20 pm  1.32  -  2.34

  11-28-17
10:30 a.m. 1.35  -  2.90
3:15 p.m.   0.94  -  2.67
6:16 p.m.   1.34  -  0.75

-------------------------------
Dish added 2nd (nearest) dish for Hughesnet.


Profile - My Information
Email: harris20xx@aol.com  Day Phone Number: 404-984-93xx
Evening Phone Number: 404-984-93xx
Account Number (SAN): DSS354968xx
Billing Address: Bill H,  redacted
HughesNet Login(s)
You have activated 2 of 10 of your email addresses
To change your password, select Manage next to the email address you would like to update.
Email Address Action 
A1BillH@hughes.net A1BillH@hughes.net 


RAN Terminal/Gateway Connectivity Test    
11/9/17  5:40 p.m.
IP Gateway J2CHY082HNSIGW0108
Packet Loss 10%
Average Delay 594 ms
Minimum Delay 570 ms
Maximum Delay 620 ms
You have limited connectivity to the gateway.

RAN Terminal/Gateway Connectivity Test    
11/10/17  2:08 p.m.
IP Gateway J2CHY082HNSIGW0108
Packet Loss 0%
Average Delay 609 ms
Minimum Delay 580 ms
Maximum Delay 640 ms

 You have good connectivity to the gateway.



===========================

Misc Note:  
Take a look at 28 BAD reviews on YELP.Com for this firm:
https://www.yelp.com/biz/hughes-network-systems-germantown?osq=hughes+net+systems

========================================================

My outgoing email on their form to Hughes Net
Sent to them at:  1:05 pm 12/2/17

---------------------------------------------------------

12/2/17

My service is now ended with Hughes and I would like to return the 'pistol' from the dish and 2 other items (Modum and cord).

I understand that you will be sending a box for me to use in returning the 3 items.

Your rep who handled the closing indicated that the service tech who went up to the roof to remove the pistol would end up taking all 3 items.

While he did show up today 12/2, he did not take the 3 items, just removed the pistol and gave it to me.

So now I need the box and prepaid label for UPS, so will you advise if you are now sending this?

Consumerissuxx@aol.com
Day Phone Number: 404-984-93xx
Evening Phone Number: 404-984-93xx
(SAN): DSS35496821
Bill Hxxxxx
PO BOX X
Holly Springs, GA 30142-0001





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