Sent via email and US mail

Nov. 27, 2017 

Mr. Pradman Kaul
Chairman, President and CEO
executivecustomercare@hughes.net
Hughes Network Systems
11717 Exploration Lane
Germantown, MD 20876

RE: 3 weeks of poor download speeds 

Dear Mr. Kaul:

I changed from Comcast to Dish TV and Hughes Net for the Internet.

I had issues with repeated outages with Comcast but their Internet was never itself an issue.

When I started with Hughes Net there were initial issues about the install done by Dish but later worked on by contract people you use in the Atlanta Metro area.

Unfortunately the problem with your Internet Speeds being all over the place has never been resolved and since you will be charging me about $78 a month for the Internet service I think that your firm will have to get me better Internet service or I will have to change to another firm.

I will append to this a series of ‘speed tests’ which show a major fluxuation of these speeds which your firm has not been able to stabalize so far.

Can you now have some senior people take a look at this to find out what the problem is?
With Dish TV I have their ‘hopper’ is there some problem with the interfacing of this hopper with your Hughes Net service? Perhaps your tech’s can address this.

Sincerely,


Bill H
SAN: DSS35496821
redacted
                                                                                                                         
Please contact via email not phone at: Harris20xx@aol.com


HUGHES NET SPEED TEST RESULTS 

11-5-17 
5.11 mbps download 0.82 upload

11-6-17
3.22 - 0.75

11-7-17
22.03 - 1.51
0.25 - 2.05

11-8-17
8:53 a.m. 19.08 - 2.98
9:00 a.m. 16.70 - 2.41
9:45 a.m. 7.10 - 2.64
12:21 p.m. 2.61 - 2.64
6:13 p.m. 1.27 - 1.52
7:33 p.m. 0.63 - 0.92
9:53 p.m. 1.87 - 1.48

11-9-17
12:20 a.m. 2.91 - 2.44
1:51 a.m. 32.51 - 2.17 (weather radar did not come up)
8:14 a.m. 33.71 - 2.70
1:19 p.m. 25.08 - 0.75
3:47 p.m. 18.91 - 2.37
5:34 p.m 13.12 - 2.36
7:42 p.m. 2.52 - 2.48
11:21 p.m 1.35 - 2.20

11-10-17
12:40 a.m. 9.15 - 2.53
9:30 a.m. 18.78 - 2.44
1:53 a.m. 23.44 - 2.16
3:52 p.m. 19.95 - 2.49

11-15-17
11:55 a.m. 16.60 - 3.21
22.45 p.m. 22.45 - 3.12

11/17/17
4:50 p.m. 3.84 - 2.63

11-19-17
6:12 p.m. 1.86 - 2.57

11-20-17
3:40 p.m. 5.19 - 2.61

11-21-17
1:37 a.m. 41.53 - 1.27
10:22 a.m. 0.94 - 2.81
1:42 p.m. 12.96 - 2.81
1:49 p.m. 1.97 - 2.95
2:25 p.m. 44.90 - 3.00
3:01 p.m. 43.64 - 1.83
6:46 p.m. 3.77 - 0.74
10:34 p.m 1.26 - 2.73

11-22-17
12:54 a.m. 44.10 - 2.89
12:04 a.m. 25.81 - 2.79
12:40 p.m. 44.00 - 2.87
3:15 p.m. 43.51 - 2.66
11-23-17
8:55 p.m. 8.43 - 0.02
11:26 p.m 9.56 - 0.12

11-24-17
2:18 a.m. 40.25 - 1.51
11:55 a.m 10.01 - 1.09
7:24 p.m. 42.41 - 1.33

11-25-17
2:20 a.m. 1.96 - 2.63
8:18 p.m. 0.59 - 0.73

11-26-17
1:07 a.m. 0.41 - 1.99
12:18 pm 1.35 - 1.50