Notice that I am terminating your service for breach of contract

BILLING FOR SERVICES ON A CLOSED ACCOUNT:

This bill arrived in today's incoming mail and seems to indicate that Hughes Net thinks I am going to pay them for the month of December despite having ended my service with them 11/30/17 and starting up with Windstream on 12/1/17.

I phoned customer non-service today (12/9/17) and the guy who was going to look into it never came back on the line.  So I will be dropping an email to executivecustomercare@hughes.net who will most likely also ignore my inquiry/complaint.

I suggest that no one at HughesNet holds their breath waiting for my $46.67.

12/2/17

Starting in 1931 Chester Gould wrote a comic strip called ‘Dick Tracy’.

I mention this in passing as now and then in the background of one of the panels there would be a guy in a rain coat with a dark cloud over his head with rain pouting down on him.

For the last 6 weeks I sorta felt like that guy getting rained on.

Regular readers will be aware of my having repeated Comcast issues and my firing them to go with Dish and Hughesnet.com for the Internet.

You may have also noted that my Hughes month long experience was a big bust with unacceptable download speeds.

So Hughes was also told to hit the road and today (Dec 1st) the Windstream tech was here and now I am with them for the internet access.  Hope it works out OK as I am running out of firms for the internet.

I will of course advise as to what I learn.

Hughes took a look at my history of issues and waived the $400 cancellation fee and will also have someone come out to remove the important part of the actual Dish which is on the roof, no $100 trip charge to apply.

Not that anyone has asked, but the Dish TV service has given me no problems in the month I have had it, (OK 15-20 min of no TV when a rain squall passed over).

(Photo) Initial indications for Windstream speed seems favorable 42.35 download and 8.42 upload as of 8:25 a.m. 12/2/17, hope it stays in that area.

Dec. 1st, Windstream replaces Dish Net.

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(Photo below: Hughes HQ Germantown, MD)

Thursday Nov. 30, 2017

Mr. Pradman Kaul

Chairman, President and CEO
executivecustomercare@hughes.net
Hughes Network Systems
11717 Exploration Lane
Germantown, MD.  20876

Sir:

I have emailed you at this email address and mailed the same information via US mail. 

I have not received a reply and the service continues to be unacceptable.

My use of your firm ends on Friday Dec. 1st when another firm will install their equipment.

Please advise what you want me to do with your modem.

Just to be clear on the matter, your firm is FIRED for non-performance of the 2 year contract we entered into. 

Also I have set up a site to inform you and others of the poor service that I have gotten from Hughesnet.com, see:  http://hughesnetiscrap.blogspot.com/

Bill Harris

soon to be a former customer

Here are the latest updated results from your 'speed tests':

HUGHES NET SPEED TEST RESULTS

  11-5-17 
5.11 mbps download  0.82 upload

  11-6-17
3.22  -  0.75

  11-7-17
22.03  -  1.51
0.25    -  2.05

  11-8-17
8:53 a.m.  19.08  -  2.98
9:00 a.m.  16.70 -  2.41
9:45 a.m.    7.10  -  2.64
12:21 p.m.  2.61 - 2.64
6:13 p.m.   1.27  -  1.52
7:33 p.m.   0.63  -  0.92
9:53 p.m.   1.87  -  1.48

  11-9-17
12:20 a.m.  2.91  -  2.44
1:51  a.m.  32.51  -  2.17        (weather radar did not come up)
8:14 a.m.   33.71  -  2.70
1:19 p.m.  25.08  -  0.75
3:47 p.m.  18.91  -  2.37
5:34 p.m   13.12  -  2.36
7:42 p.m.  2.52  -  2.48
11:21 p.m 1.35  -  2.20

  11-10-17
12:40 a.m.  9.15  -  2.53
9:30 a.m.  18.78  -  2.44
1:53 a.m.  23.44  -  2.16
3:52 p.m.  19.95  -  2.49

  11-15-17
11:55 a.m.  16.60  -  3.21
22.45 p.m.  22.45  -  3.12

  11/17/17
4:50 p.m.  3.84  -  2.63

  11-19-17
6:12 p.m.  1.86  -  2.57

  11-20-17
3:40 p.m.  5.19  -  2.61

  11-21-17
1:37 a.m.  41.53  -  1.27
10:22 a.m.  0.94  -  2.81
1:42 p.m.  12.96  -  2.81
1:49 p.m.   1.97  -  2.95
2:25 p.m.  44.90  - 3.00
3:01 p.m.  43.64  -  1.83
6:46 p.m.  3.77  -  0.74
10:34 p.m  1.26  -  2.73

  11-22-17
12:54 a.m.  44.10  -  2.89
12:04 a.m.  25.81  -  2.79
12:40 p.m.  44.00  -  2.87
3:15  p.m.   43.51  -  2.66

  11-23-17
8:55 p.m.   8.43  -  0.02
11:26 p.m  9.56  -  0.12

  11-24-17
2:18 a.m.  40.25  -  1.51
11:55 a.m 10.01  -  1.09
7:24 p.m.  42.41  -  1.33

  11-25-17
2:20 a.m.  1.96  -  2.63
8:18 p.m.  0.59  -  0.73

  11-26-17
1:07 a.m.  0.41  -  1.99
12:18 pm  1.35  -  1.50

  11-27-17
3:12 p.m.  1.33  -  1.59
11:20 pm  1.32  -  2.34

  11-28-17
10:30 a.m. 1.35  -  2.90
3:15 p.m.   0.94  -  2.67
6:16 p.m.   1.34  -  0.75

  11-29-17
1:22 a.m.  1.36  -  1.95
9:11 a.m.  1.34  -  2.94
4:46 p.m.  1.30  -  1.27

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