Notice that I am terminating your service for breach of contract

BILLING FOR SERVICES ON A CLOSED ACCOUNT:

This bill arrived in today's incoming mail and seems to indicate that Hughes Net thinks I am going to pay them for the month of December despite having ended my service with them 11/30/17 and starting up with Windstream on 12/1/17.

I phoned customer non-service today (12/9/17) and the guy who was going to look into it never came back on the line.  So I will be dropping an email to executivecustomercare@hughes.net who will most likely also ignore my inquiry/complaint.

I suggest that no one at HughesNet holds their breath waiting for my $46.67.

12/2/17

Starting in 1931 Chester Gould wrote a comic strip called ‘Dick Tracy’.

I mention this in passing as now and then in the background of one of the panels there would be a guy in a rain coat with a dark cloud over his head with rain pouting down on him.

For the last 6 weeks I sorta felt like that guy getting rained on.

Regular readers will be aware of my having repeated Comcast issues and my firing them to go with Dish and Hughesnet.com for the Internet.

You may have also noted that my Hughes month long experience was a big bust with unacceptable download speeds.

So Hughes was also told to hit the road and today (Dec 1st) the Windstream tech was here and now I am with them for the internet access.  Hope it works out OK as I am running out of firms for the internet.

I will of course advise as to what I learn.

Hughes took a look at my history of issues and waived the $400 cancellation fee and will also have someone come out to remove the important part of the actual Dish which is on the roof, no $100 trip charge to apply.

Not that anyone has asked, but the Dish TV service has given me no problems in the month I have had it, (OK 15-20 min of no TV when a rain squall passed over).

(Photo) Initial indications for Windstream speed seems favorable 42.35 download and 8.42 upload as of 8:25 a.m. 12/2/17, hope it stays in that area.

Dec. 1st, Windstream replaces Dish Net.

-------------------------------------------------------

(Photo below: Hughes HQ Germantown, MD)

Thursday Nov. 30, 2017

Mr. Pradman Kaul

Chairman, President and CEO
executivecustomercare@hughes.net
Hughes Network Systems
11717 Exploration Lane
Germantown, MD.  20876

Sir:

I have emailed you at this email address and mailed the same information via US mail. 

I have not received a reply and the service continues to be unacceptable.

My use of your firm ends on Friday Dec. 1st when another firm will install their equipment.

Please advise what you want me to do with your modem.

Just to be clear on the matter, your firm is FIRED for non-performance of the 2 year contract we entered into. 

Also I have set up a site to inform you and others of the poor service that I have gotten from Hughesnet.com, see:  http://hughesnetiscrap.blogspot.com/

Bill Harris

soon to be a former customer

Here are the latest updated results from your 'speed tests':

HUGHES NET SPEED TEST RESULTS

  11-5-17 
5.11 mbps download  0.82 upload

  11-6-17
3.22  -  0.75

  11-7-17
22.03  -  1.51
0.25    -  2.05

  11-8-17
8:53 a.m.  19.08  -  2.98
9:00 a.m.  16.70 -  2.41
9:45 a.m.    7.10  -  2.64
12:21 p.m.  2.61 - 2.64
6:13 p.m.   1.27  -  1.52
7:33 p.m.   0.63  -  0.92
9:53 p.m.   1.87  -  1.48

  11-9-17
12:20 a.m.  2.91  -  2.44
1:51  a.m.  32.51  -  2.17        (weather radar did not come up)
8:14 a.m.   33.71  -  2.70
1:19 p.m.  25.08  -  0.75
3:47 p.m.  18.91  -  2.37
5:34 p.m   13.12  -  2.36
7:42 p.m.  2.52  -  2.48
11:21 p.m 1.35  -  2.20

  11-10-17
12:40 a.m.  9.15  -  2.53
9:30 a.m.  18.78  -  2.44
1:53 a.m.  23.44  -  2.16
3:52 p.m.  19.95  -  2.49

  11-15-17
11:55 a.m.  16.60  -  3.21
22.45 p.m.  22.45  -  3.12

  11/17/17
4:50 p.m.  3.84  -  2.63

  11-19-17
6:12 p.m.  1.86  -  2.57

  11-20-17
3:40 p.m.  5.19  -  2.61

  11-21-17
1:37 a.m.  41.53  -  1.27
10:22 a.m.  0.94  -  2.81
1:42 p.m.  12.96  -  2.81
1:49 p.m.   1.97  -  2.95
2:25 p.m.  44.90  - 3.00
3:01 p.m.  43.64  -  1.83
6:46 p.m.  3.77  -  0.74
10:34 p.m  1.26  -  2.73

  11-22-17
12:54 a.m.  44.10  -  2.89
12:04 a.m.  25.81  -  2.79
12:40 p.m.  44.00  -  2.87
3:15  p.m.   43.51  -  2.66

  11-23-17
8:55 p.m.   8.43  -  0.02
11:26 p.m  9.56  -  0.12

  11-24-17
2:18 a.m.  40.25  -  1.51
11:55 a.m 10.01  -  1.09
7:24 p.m.  42.41  -  1.33

  11-25-17
2:20 a.m.  1.96  -  2.63
8:18 p.m.  0.59  -  0.73

  11-26-17
1:07 a.m.  0.41  -  1.99
12:18 pm  1.35  -  1.50

  11-27-17
3:12 p.m.  1.33  -  1.59
11:20 pm  1.32  -  2.34

  11-28-17
10:30 a.m. 1.35  -  2.90
3:15 p.m.   0.94  -  2.67
6:16 p.m.   1.34  -  0.75

  11-29-17
1:22 a.m.  1.36  -  1.95
9:11 a.m.  1.34  -  2.94
4:46 p.m.  1.30  -  1.27

=============================

28 Days of Poor Service so I signed up with Windstream

This is a work in progress and will be updated as time permits.

I left Comcast (see:  https://comcastgeorgia.blogspot.com/) and went to Dish.  Now Dish does not have it's own Internet and you have to go with another firm.

The promotion I went with had Dish partnered with Hughesnet.com so I just signed up with them on Nov. 1st, 2017.  Big mistake!

I will fill you in later on this, but in summary over 28 days I had vastly fluctuating download and upload speeds.  I kept pretty much up on it by using and recording the speeds on their own speed meters.  

Here is what I was getting:


HUGHES NET SPEED TEST RESULTS
  
  11-5-17  
5.11 mbps download  0.82 upload

  11-6-17
3.22  -  0.75

  11-7-17
22.03  -  1.51
0.25    -  2.05

  11-8-17
8:53 a.m.  19.08  -  2.98
9:00 a.m.  16.70 -  2.41
9:45 a.m.    7.10  -  2.64
12:21 p.m.  2.61 - 2.64
6:13 p.m.   1.27  -  1.52
7:33 p.m.   0.63  -  0.92
9:53 p.m.   1.87  -  1.48

  11-9-17
12:20 a.m.  2.91  -  2.44
1:51  a.m.  32.51  -  2.17        (weather radar did not come up)
8:14 a.m.   33.71  -  2.70
1:19 p.m.  25.08  -  0.75
3:47 p.m.  18.91  -  2.37
5:34 p.m   13.12  -  2.36
7:42 p.m.  2.52  -  2.48
11:21 p.m 1.35  -  2.20

  11-10-17
12:40 a.m.  9.15  -  2.53
9:30 a.m.  18.78  -  2.44
1:53 a.m.  23.44  -  2.16
3:52 p.m.  19.95  -  2.49

  11-15-17
11:55 a.m.  16.60  -  3.21
22.45 p.m.  22.45  -  3.12

  11/17/17
4:50 p.m.  3.84  -  2.63

  11-19-17
6:12 p.m.  1.86  -  2.57

  11-20-17
3:40 p.m.  5.19  -  2.61

  11-21-17
1:37 a.m.  41.53  -  1.27
10:22 a.m.  0.94  -  2.81
1:42 p.m.  12.96  -  2.81
1:49 p.m.   1.97  -  2.95
2:25 p.m.  44.90  - 3.00
3:01 p.m.  43.64  -  1.83
6:46 p.m.  3.77  -  0.74
10:34 p.m  1.26  -  2.73

  11-22-17
12:54 a.m.  44.10  -  2.89
12:04 a.m.  25.81  -  2.79
12:40 p.m.  44.00  -  2.87
3:15  p.m.   43.51  -  2.66

  11-23-17
8:55 p.m.   8.43  -  0.02
11:26 p.m  9.56  -  0.12

  11-24-17
2:18 a.m.  40.25  -  1.51
11:55 a.m 10.01  -  1.09
7:24 p.m.  42.41  -  1.33

  11-25-17
2:20 a.m.  1.96  -  2.63
8:18 p.m.  0.59  -  0.73

  11-26-17
1:07 a.m.  0.41  -  1.99
12:18 pm  1.35  -  1.50

  11-27-17
3:12 p.m.  1.33  -  1.59
11:20 pm  1.32  -  2.34

  11-28-17
10:30 a.m. 1.35  -  2.90
3:15 p.m.   0.94  -  2.67
6:16 p.m.   1.34  -  0.75

-------------------------------
Dish added 2nd (nearest) dish for Hughesnet.

Profile - My Information
Email: harris20xx@aol.com  Day Phone Number: 404-984-93xx
Evening Phone Number: 404-984-93xx
Account Number (SAN): DSS354968xx
Billing Address: Bill H,  redacted
HughesNet Login(s)
You have activated 2 of 10 of your email addresses
To change your password, select Manage next to the email address you would like to update.
Email Address Action 
A1BillH@hughes.net A1BillH@hughes.net 


RAN Terminal/Gateway Connectivity Test    
11/9/17  5:40 p.m.
IP Gateway J2CHY082HNSIGW0108
Packet Loss 10%
Average Delay 594 ms
Minimum Delay 570 ms
Maximum Delay 620 ms
You have limited connectivity to the gateway.

RAN Terminal/Gateway Connectivity Test    
11/10/17  2:08 p.m.
IP Gateway J2CHY082HNSIGW0108
Packet Loss 0%
Average Delay 609 ms
Minimum Delay 580 ms
Maximum Delay 640 ms

 You have good connectivity to the gateway.



===========================

Misc Note:  
Take a look at 28 BAD reviews on YELP.Com for this firm:
https://www.yelp.com/biz/hughes-network-systems-germantown?osq=hughes+net+systems

========================================================

My outgoing email on their form to Hughes Net
Sent to them at:  1:05 pm 12/2/17

---------------------------------------------------------

12/2/17

My service is now ended with Hughes and I would like to return the 'pistol' from the dish and 2 other items (Modum and cord).

I understand that you will be sending a box for me to use in returning the 3 items.

Your rep who handled the closing indicated that the service tech who went up to the roof to remove the pistol would end up taking all 3 items.

While he did show up today 12/2, he did not take the 3 items, just removed the pistol and gave it to me.

So now I need the box and prepaid label for UPS, so will you advise if you are now sending this?

Consumerissuxx@aol.com
Day Phone Number: 404-984-93xx
Evening Phone Number: 404-984-93xx
(SAN): DSS35496821
Bill Hxxxxx
PO BOX X
Holly Springs, GA 30142-0001

Sent via email and US mail

Nov. 27, 2017 

Mr. Pradman Kaul
Chairman, President and CEO
executivecustomercare@hughes.net
Hughes Network Systems
11717 Exploration Lane
Germantown, MD 20876

RE: 3 weeks of poor download speeds 

Dear Mr. Kaul:

I changed from Comcast to Dish TV and Hughes Net for the Internet.

I had issues with repeated outages with Comcast but their Internet was never itself an issue.

When I started with Hughes Net there were initial issues about the install done by Dish but later worked on by contract people you use in the Atlanta Metro area.

Unfortunately the problem with your Internet Speeds being all over the place has never been resolved and since you will be charging me about $78 a month for the Internet service I think that your firm will have to get me better Internet service or I will have to change to another firm.

I will append to this a series of ‘speed tests’ which show a major fluxuation of these speeds which your firm has not been able to stabalize so far.

Can you now have some senior people take a look at this to find out what the problem is?
With Dish TV I have their ‘hopper’ is there some problem with the interfacing of this hopper with your Hughes Net service? Perhaps your tech’s can address this.

Sincerely,


Bill H
SAN: DSS35496821
redacted
                                                                                                                         
Please contact via email not phone at: Harris20xx@aol.com


HUGHES NET SPEED TEST RESULTS 

11-5-17 
5.11 mbps download 0.82 upload

11-6-17
3.22 - 0.75

11-7-17
22.03 - 1.51
0.25 - 2.05

11-8-17
8:53 a.m. 19.08 - 2.98
9:00 a.m. 16.70 - 2.41
9:45 a.m. 7.10 - 2.64
12:21 p.m. 2.61 - 2.64
6:13 p.m. 1.27 - 1.52
7:33 p.m. 0.63 - 0.92
9:53 p.m. 1.87 - 1.48

11-9-17
12:20 a.m. 2.91 - 2.44
1:51 a.m. 32.51 - 2.17 (weather radar did not come up)
8:14 a.m. 33.71 - 2.70
1:19 p.m. 25.08 - 0.75
3:47 p.m. 18.91 - 2.37
5:34 p.m 13.12 - 2.36
7:42 p.m. 2.52 - 2.48
11:21 p.m 1.35 - 2.20

11-10-17
12:40 a.m. 9.15 - 2.53
9:30 a.m. 18.78 - 2.44
1:53 a.m. 23.44 - 2.16
3:52 p.m. 19.95 - 2.49

11-15-17
11:55 a.m. 16.60 - 3.21
22.45 p.m. 22.45 - 3.12

11/17/17
4:50 p.m. 3.84 - 2.63

11-19-17
6:12 p.m. 1.86 - 2.57

11-20-17
3:40 p.m. 5.19 - 2.61

11-21-17
1:37 a.m. 41.53 - 1.27
10:22 a.m. 0.94 - 2.81
1:42 p.m. 12.96 - 2.81
1:49 p.m. 1.97 - 2.95
2:25 p.m. 44.90 - 3.00
3:01 p.m. 43.64 - 1.83
6:46 p.m. 3.77 - 0.74
10:34 p.m 1.26 - 2.73

11-22-17
12:54 a.m. 44.10 - 2.89
12:04 a.m. 25.81 - 2.79
12:40 p.m. 44.00 - 2.87
3:15 p.m. 43.51 - 2.66
11-23-17
8:55 p.m. 8.43 - 0.02
11:26 p.m 9.56 - 0.12

11-24-17
2:18 a.m. 40.25 - 1.51
11:55 a.m 10.01 - 1.09
7:24 p.m. 42.41 - 1.33

11-25-17
2:20 a.m. 1.96 - 2.63
8:18 p.m. 0.59 - 0.73

11-26-17
1:07 a.m. 0.41 - 1.99
12:18 pm 1.35 - 1.50

Both Download and Upload speeds were very slow but there was some variation when they were unaccountably high.  Sort of feast or famine.  When downloading map updates from Garmin it took over 7 hours.  The time before that when I had done an update for maps and used Comcast it took about 25 minutes.  A major difference!

Dish did the initial install over 2 days.  2 guys the first day, one the second day and later 2 supervisors came out to take a look.  After that Hughes sent a contract tech to do work on their system.