Tuesday, November 28, 2017

28 Days of Poor Service so I signed up with Windstream

This is a work in progress and will be updated as time permits.

I left Comcast (see:  https://comcastgeorgia.blogspot.com/) and went to Dish.  Now Dish does not have it's own Internet and you have to go with another firm.

The promotion I went with had Dish partnered with Hughesnet.com so I just signed up with them on Nov. 1st, 2017.  Big mistake!

I will fill you in later on this, but in summary over 28 days I had vastly fluctuating download and upload speeds.  I kept pretty much up on it by using and recording the speeds on their own speed meters.  

Here is what I was getting:


HUGHES NET SPEED TEST RESULTS
  
  11-5-17  
5.11 mbps download  0.82 upload

  11-6-17
3.22  -  0.75

  11-7-17
22.03  -  1.51
0.25    -  2.05

  11-8-17
8:53 a.m.  19.08  -  2.98
9:00 a.m.  16.70 -  2.41
9:45 a.m.    7.10  -  2.64
12:21 p.m.  2.61 - 2.64
6:13 p.m.   1.27  -  1.52
7:33 p.m.   0.63  -  0.92
9:53 p.m.   1.87  -  1.48

  11-9-17
12:20 a.m.  2.91  -  2.44
1:51  a.m.  32.51  -  2.17        (weather radar did not come up)
8:14 a.m.   33.71  -  2.70
1:19 p.m.  25.08  -  0.75
3:47 p.m.  18.91  -  2.37
5:34 p.m   13.12  -  2.36
7:42 p.m.  2.52  -  2.48
11:21 p.m 1.35  -  2.20

  11-10-17
12:40 a.m.  9.15  -  2.53
9:30 a.m.  18.78  -  2.44
1:53 a.m.  23.44  -  2.16
3:52 p.m.  19.95  -  2.49

  11-15-17
11:55 a.m.  16.60  -  3.21
22.45 p.m.  22.45  -  3.12

  11/17/17
4:50 p.m.  3.84  -  2.63

  11-19-17
6:12 p.m.  1.86  -  2.57

  11-20-17
3:40 p.m.  5.19  -  2.61

  11-21-17
1:37 a.m.  41.53  -  1.27
10:22 a.m.  0.94  -  2.81
1:42 p.m.  12.96  -  2.81
1:49 p.m.   1.97  -  2.95
2:25 p.m.  44.90  - 3.00
3:01 p.m.  43.64  -  1.83
6:46 p.m.  3.77  -  0.74
10:34 p.m  1.26  -  2.73

  11-22-17
12:54 a.m.  44.10  -  2.89
12:04 a.m.  25.81  -  2.79
12:40 p.m.  44.00  -  2.87
3:15  p.m.   43.51  -  2.66

  11-23-17
8:55 p.m.   8.43  -  0.02
11:26 p.m  9.56  -  0.12

  11-24-17
2:18 a.m.  40.25  -  1.51
11:55 a.m 10.01  -  1.09
7:24 p.m.  42.41  -  1.33

  11-25-17
2:20 a.m.  1.96  -  2.63
8:18 p.m.  0.59  -  0.73

  11-26-17
1:07 a.m.  0.41  -  1.99
12:18 pm  1.35  -  1.50

  11-27-17
3:12 p.m.  1.33  -  1.59
11:20 pm  1.32  -  2.34

  11-28-17
10:30 a.m. 1.35  -  2.90
3:15 p.m.   0.94  -  2.67
6:16 p.m.   1.34  -  0.75

-------------------------------
Dish added 2nd (nearest) dish for Hughesnet.


Profile - My Information
Email: harris20xx@aol.com  Day Phone Number: 404-984-93xx
Evening Phone Number: 404-984-93xx
Account Number (SAN): DSS354968xx
Billing Address: Bill H,  redacted
HughesNet Login(s)
You have activated 2 of 10 of your email addresses
To change your password, select Manage next to the email address you would like to update.
Email Address Action 
A1BillH@hughes.net A1BillH@hughes.net 


RAN Terminal/Gateway Connectivity Test    
11/9/17  5:40 p.m.
IP Gateway J2CHY082HNSIGW0108
Packet Loss 10%
Average Delay 594 ms
Minimum Delay 570 ms
Maximum Delay 620 ms
You have limited connectivity to the gateway.

RAN Terminal/Gateway Connectivity Test    
11/10/17  2:08 p.m.
IP Gateway J2CHY082HNSIGW0108
Packet Loss 0%
Average Delay 609 ms
Minimum Delay 580 ms
Maximum Delay 640 ms

 You have good connectivity to the gateway.



===========================

Misc Note:  
Take a look at 28 BAD reviews on YELP.Com for this firm:
https://www.yelp.com/biz/hughes-network-systems-germantown?osq=hughes+net+systems

========================================================

My outgoing email on their form to Hughes Net
Sent to them at:  1:05 pm 12/2/17

---------------------------------------------------------

12/2/17

My service is now ended with Hughes and I would like to return the 'pistol' from the dish and 2 other items (Modum and cord).

I understand that you will be sending a box for me to use in returning the 3 items.

Your rep who handled the closing indicated that the service tech who went up to the roof to remove the pistol would end up taking all 3 items.

While he did show up today 12/2, he did not take the 3 items, just removed the pistol and gave it to me.

So now I need the box and prepaid label for UPS, so will you advise if you are now sending this?

Consumerissuxx@aol.com
Day Phone Number: 404-984-93xx
Evening Phone Number: 404-984-93xx
(SAN): DSS35496821
Bill Hxxxxx
PO BOX X
Holly Springs, GA 30142-0001





Monday, November 27, 2017

Sent via email and US mail


Nov. 27, 2017 

Mr. Pradman Kaul
Chairman, President and CEO
executivecustomercare@hughes.net
Hughes Network Systems
11717 Exploration Lane
Germantown, MD 20876

RE: 3 weeks of poor download speed

Dear Mr. Kaul:

I changed from Comcast to Dish TV and Hughes Net for the Internet.

I had issues with repeated outages with Comcast but their Internet was never itself an issue.

When I started with Hughes Net there were initial issues about the install done by Dish but later worked on by contract people you use in the Atlanta Metro area.

Unfortunately the problem with your Internet Speeds being all over the place has never been resolved and since you will be charging me about $78 a month for the Internet service I think that your firm will have to get me better Internet service or I will have to change to another firm.

I will append to this a series of ‘speed tests’ which show a major fluxuation of these speeds which your firm has not been able to stabalize so far.

Can you now have some senior people take a look at this to find out what the problem is?
With Dish TV I have their ‘hopper’ is there some problem with the interfacing of this hopper with your Hughes Net service? Perhaps your tech’s can address this.

Sincerely,


Bill H
SAN: DSS35496821
redacted
                                                                                                                         
Please contact via email not phone at: Harris20xx@aol.com


HUGHES NET SPEED TEST RESULTS 

11-5-17 
5.11 mbps download 0.82 upload

11-6-17
3.22 - 0.75

11-7-17
22.03 - 1.51
0.25 - 2.05

11-8-17
8:53 a.m. 19.08 - 2.98
9:00 a.m. 16.70 - 2.41
9:45 a.m. 7.10 - 2.64
12:21 p.m. 2.61 - 2.64
6:13 p.m. 1.27 - 1.52
7:33 p.m. 0.63 - 0.92
9:53 p.m. 1.87 - 1.48

11-9-17
12:20 a.m. 2.91 - 2.44
1:51 a.m. 32.51 - 2.17 (weather radar did not come up)
8:14 a.m. 33.71 - 2.70
1:19 p.m. 25.08 - 0.75
3:47 p.m. 18.91 - 2.37
5:34 p.m 13.12 - 2.36
7:42 p.m. 2.52 - 2.48
11:21 p.m 1.35 - 2.20

11-10-17
12:40 a.m. 9.15 - 2.53
9:30 a.m. 18.78 - 2.44
1:53 a.m. 23.44 - 2.16
3:52 p.m. 19.95 - 2.49

11-15-17
11:55 a.m. 16.60 - 3.21
22.45 p.m. 22.45 - 3.12

11/17/17
4:50 p.m. 3.84 - 2.63

11-19-17
6:12 p.m. 1.86 - 2.57

11-20-17
3:40 p.m. 5.19 - 2.61

11-21-17
1:37 a.m. 41.53 - 1.27
10:22 a.m. 0.94 - 2.81
1:42 p.m. 12.96 - 2.81
1:49 p.m. 1.97 - 2.95
2:25 p.m. 44.90 - 3.00
3:01 p.m. 43.64 - 1.83
6:46 p.m. 3.77 - 0.74
10:34 p.m 1.26 - 2.73

11-22-17
12:54 a.m. 44.10 - 2.89
12:04 a.m. 25.81 - 2.79
12:40 p.m. 44.00 - 2.87
3:15 p.m. 43.51 - 2.66
11-23-17
8:55 p.m. 8.43 - 0.02
11:26 p.m 9.56 - 0.12

11-24-17
2:18 a.m. 40.25 - 1.51
11:55 a.m 10.01 - 1.09
7:24 p.m. 42.41 - 1.33

11-25-17
2:20 a.m. 1.96 - 2.63
8:18 p.m. 0.59 - 0.73

11-26-17
1:07 a.m. 0.41 - 1.99
12:18 pm 1.35 - 1.50

Sunday, November 26, 2017


Both Download and Upload speeds were very slow but there was some variation when they were unaccountably high.  Sort of feast or famine.  When downloading map updates from Garmin it took over 7 hours.  The time before that when I had done an update for maps and used Comcast it took about 25 minutes.  A major difference!















Dish did the initial install over 2 days.  2 guys the first day, one the second day and later 2 supervisors came out to take a look.  After that Hughes sent a contract tech to do work on their system.